Available courses

Fuse Club RUS

Fuse Club

Fuse Service Permits/Inspections/Rebates course

In this course you will learn:

  • How to apply for HVAC permit 
  • How to apply for electrical permit
  • How to communicate with the city
  • Load calculations
  • How to apply for business license
  • What is HERS test
  • How to apply for rebates
  • How to schedule an inspection

Russian-English for HVAC/Appliance technicians

With this online language course you will obtain all the necessary words and expressions that you will use in your daily job. Technical terms, small talk with the customers and everything you need to know — in just one course!
 
Our comprehensive HVAC and Appliance Repair Technicians Course offers bilingual instruction in Russian and English, designed for individuals seeking to enhance their skills in the field of heating, ventilation, air conditioning (HVAC), and household appliance repair. By completing this course, you will gain the knowledge necessary to prepare yourself for a successful career in the HVAC and Appliance Repair industry.

FUSE PRO. HVAC Service (Advanced Level)

The ultimate HVAC Service course for anyone eager to dive into a trade that's always in demand. Practical field training is boosted by engaging theoretical lessons. Classes are conducted in Russian. The experience in HVAC is required to start the program.

Ready to HVAC (basic level)

This course is designed to provide a comprehensive understanding of the HVAC industry, safety standards, and the role of an HVAC installer. It covers essential theoretical knowledge and safety considerations required for successful HVAC installation. By the end of the course, participants will have gained the inside image of the HVAC industry.

Upon completing the course, you will:

  • Learn the most important basic principles of safe HVAC installation
  • Master all the tools at the disposal of an HVAC superhero
  • Get the hang of installing ducted and ductless systems
  • Become an expert in indoor air quality for the customer
  • Acquire the skills to calculate electrical distribution for proper HVAC installation

Franchise Operator Launch by FUSE

Ready to go from zero to pro in the world of service operations?

This course is your fast track to becoming a confident and skilled operator in the FUSE Franchise Network.

You’ll learn everything you need — from tools and scripts to real-world business processes — to handle every customer interaction like a pro.

No prior experience? No problem. We’ll guide you step by step through practical tasks, real CRM systems, and communication scenarios.

By the end of this training, you’ll speak the language of service excellence, understand the tech, and move with the speed of a seasoned dispatcher.

Join a growing franchise system with proven standards — and become the voice your customers trust.

Start your journey today and unlock your professional edge with FUSE.

Field Staff Basics

Basic information for Field Staff

Basic information (Eng)

Basic information in English

Remote Staff Basics

Basic information for Remote Staff

Safety Training

Из-за потенциального риска в работе техников, все техники компании Fuse Service должны быть ознакомлены с правилами безопасности в соответствии с законодательством штата Калифорния. Следовательно, раз в две недели просмотр тренингов по безопасности обязателен.

______________________

Because of the potential risk in technician work, all Fuse Service technicians are required to be familiarized with safety regulations as required by California state law. Therefore, bi-weekly viewing of safety training is mandatory.

Finances & Payroll Division (onboarding)

Basic information for Finances & Payroll Division

Schedule Division (onboarding)

Basic Information for Schedulers

Purchases Division (onboarding)

Basic Information for Purchasers

Permits/Inspections/Rebates Division (onbording)

Basic Information for Permits/Inspections/Rebates Division

Sales Division – Remote (onboarding)

Basic Information for Remote Sales Managers/Estimators

Sales Division – Field (onboarding)

Basic information for Field Sales managers/Estimators 

Warehouse Division (onboarding)

Basic information for Warehouse Division.

Electrical Division (onboarding)

Basic information for Electricians.

Plumbing Division (onboarding)

Basic information for Plumbers.

Service Division (onboarding)

Basic information for Service Technicians.

Installation Division (onboarding)

Basic information for HVAC technicians.

 

Bootcamp: Sales and Estimate

This bootcamp offers hands-on training for professionals in the Home Services industry who want to boost their sales and estimating skills. It’s designed to help you feel more confident, accurate, and effective when working with clients and closing deals.

The course includes eight focused modules with practical video lessons, real-world case studies, and short quizzes to help reinforce your learning step by step.

You’ll also get access to bonus materials and a final exam to consolidate everything you’ve learned and apply it to real-world business situations.

This program is ideal for new and mid-level team members who want to grow professionally, improve performance, and gain the tools to succeed in everyday job scenarios.

"Peninsula Clean Energy" & "Silicon Valley Clean Energy" Programs

Application processing for "Peninsula Clean Energy" and "Silicon Valley Clean Energy" programs.

Heatwave Management

This lesson is designed to equip operators with the necessary protocols during periods of increased call volume.

Key areas covered include:

  1. Notification of High Activity Mode.

  2. Break Management: Temporary suspension of technical and lunch breaks for operators.

  3. Resource Redistribution: Temporary reassignment of one operator from non-voice channels to handle incoming calls.

  4. Priority Handling: Adjustment of priority levels for non-voice channels, with focus on leads from specific sources.

  5. Customer Service Limitations: Temporary suspension of handling negative reviews and complaints, except for urgent cases.

  6. Staff Mobilization: Engagement of all available department members to handle incoming calls.

  7. Technician Deployment: Provision of additional work hours for technicians and possible assistance from Team Lead for scheduling purposes.

  8. Workflow Streamlining: Removal of certain script elements and limitation of workflow form submissions during peak activity periods.

These protocols aim to optimize efficiency and responsiveness during times of high demand.

RingCentral Phone

After completing this course, you will be able to:

  • Sign into the RingCentral app and navigate the menu to access messages, video, and phone features.

  • Handle incoming calls, make outbound calls, and transfer calls within the RingCentral app.

  • Communicate effectively using text messaging and collaborate using team messages.

  • Utilize RingCentral Video for meetings and leverage RingSense as an agent.

  • Send and receive faxes effortlessly.

  • Operate the RingCentral mobile app for seamless communication on the go.

First Call: Contact Center Training for Beginners

First Call is a foundational training program for those taking their first steps in the contact center world.

The course covers essential service standards, communication skills, and problem-solving techniques.

You’ll get hands-on experience with CRM tools, service knowledge, and real-life call scenarios.

From scripts to soft skills — we prepare you to handle every customer like a pro.

Get ready to pick up the phone with confidence from day one.